Frequently Asked Questions
Yes. We ship our items to all countries listed on the check out page. I some cases for the security reasons we may ask you for additional information to complete your order.
How do you pack purchased item?
All items are packed in a discrete packing that does not indicate its content.
How do I know my order has been shipped?
Once you order has been completed, you will receive confirmation email from us with tracking information.
Are my credit/debit cards details save?
We have a completely secure payment processor. All our transactions are processed by PayPal, the most popular, most secure and most used payment processor in the world.
Can I cancel my order at any time?
Yes. As long as your order has not been shipped we are able to cancel your order any time you wish, simply contact us to do this.
Can I return or exchnge purchased items?
Yes for both. Simply contact us ti advise us what you preffer and we will confirm retur address. You can retur or exhcange only new that have not been worn and have not marks of usage with all tags attached. All returs and exchanges must be mage within 14 calendar days isnce the receipt date.
How long will I wait for my package?
Aver age delivery timeframe to UK is 3 to 5 working dasy since you order has been shipped. You will receive confirmation email once your order is sent.
To most of the EU countries . To this you will need to add up to 24 hthat we need to prepare your order for dispatch. We always aim to ship all orders within 24h.
What if my package was not delivered?
Any cases of non receipt will be investigated by us and if we find your claim valid payment will be refunded or we will re-send your order [depending on customers choice].
How often do you update your stock?
We have new delivery ever week. If you would like to stay updated on new stock a re-fills connect with us on Facebook or Twitter.
Where are you shipping from?
All goods are shipped from Ireland – Dublin.
Can I collect my order?
We do our business only online. All purchased good will be sent by post and delivered to address provided to us.